Category: People & Collaboration
Access permissions need to be understandable
A colleague is covering for someone on holiday. Which cases may she view and work on? And when does that access end? For me, questions like these show whether an approach to access permissions makes sense in everyday work. Which task needs which access Consider a hypothetical application for handling customer enquiries in public transport.…
How conversations improve software requirements
“We need another status field.” That sounds like a manageable requirement. A new field, a few options to choose from, done. From a change request to understanding the workflow Take a simplified example from public transport: staff handling customer enquiries want a clearer view of which cases are still waiting for a response. The conversation…